scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 365
The Managed Heart Emotional Management vs Emotional LaborCan a persons heart be controlled Do all people go have some form of emotional management or emotional labor in their lives In the book The Managed Heart written by Arlie Hochschild discusses the issues of emotional labor and emotional management In the book it describes the difference between the two issues and gives Hochschilds opinion on those issuesThe first issue is emotional management This is where the fight attendants learn how to deal with certain situations that they might encounter Basically they are taught to manage their emotions and look at their situation from the other side By doing this the flight attendants can create a happy and more comfortable setting for the passengers On page 113 in the book it states that the fight attendants should imagine a reason to excuse an obnoxious or unruly passenger This is what Delta teaches emotional management The other issue is emotional labor The use of emotional management is emotional labor They flight attendants use surface acting in everyday work life They are there to make the passenger feel comfortable and happy This is a cover sheet for the flight attendants emotions They are in a way bottling up their feelings to produce another feeling The problem with emotional labor and surface acting are they become a part of that person Hochschild thinks that this is a bad thing because one will never break away from the emotional labor and in turn have trouble expressing their inner feelings deep acting in their private livesIn summary emotional management is emotional labor Emotional management is the learning how to deal with situations Emotional labor is the actual use of the emotional management Learning emotional management is helpful but can affect that persons lifestyle When they use emotional labor they are hiding their inner feelings to create are better atmosphere for others People using this might never be able to distinguish
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA