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Charles Moore General Manager Ice Cream Division had a hard time implementing his ideas to the management team Each team member was very knowledgeable of their own department not understanding how other departments wererun During weekly staff meetings each team member was afraid to voice their opinion regarding any problems apart from their own operative departmentFor example they could see no farther than their own department because this is all they knew of how theyre respective department was runWhen there were issues each department head would be on the defensive thinking they would get blamed for each other problemsDiscreetly they would examine the capabilities and credibility of one another not knowing each other personally Each team leader would not take ownership of their own errors or problems therefore they would blame each other department Refusing such behavior Moore turned a listening ear in hopes they would get the picture to stop complaining about each other Moore understood as a group all team members should learn the importance of working together as a group and taking the time to learn the strengths of one another and to respect one another Charles Moore wanted what was best for thegroup As the management team seemed to be perplexed about the decision of Stay and Shops Moore called a meeting to share the information he had previously received Moore believed in the value of group-based decisions and liked to bring people together formally to share information consult on decisions and forge consensus Kilburg 2011 p178 Thats why weekly meeting was important to him although at one of the meetings Moore saw that the meeting was getting out of handand didnt want to face the issues at the time so he called for a break and ask everybody to return after lunchMoore had learned from his previous employer National Geographic how important it was to work as a team Kilburg 2011states leadership success requires an understanding of
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