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Executive Summary Given the demands of todays competitive and dynamic environment it is quite challenging to understand strategic marketing issues facing organizations and develop the capability for long term business success In this case study this report aims to explore the marketing strategy of Gordon Highlanders Museum GHM in order to build and maintain a competitive advantage in the dynamic marketplace The critical analysis mainly focused on how marketing mix 7Ps in GHM come together to build and develop the existing museums marketing strategy More specifically existing overall marketing strategy in GHM emphasize the differentiation option on product price and promotion to meet the demand of adult senior citizen children and other different visitor group And it also combines with focus strategy to build the customer satisfaction and customer loyalty In addition based on the 7Ps analysis the strategic opinion for GHM in future is also identified as a combination with differentiated and focused strategy in order to build the awareness of visitors as well as profit generation Moreover differentiated strategy of GHM should emphasize three offers product promotion and process to enhance its competitive advantage More specifically process act as marketing mix in future can be improved by offer on-line booking service on line to boost its efficiency Finally future position of GHM is presented after the analysis of its target market and its differentiated advantageand It should emphasize on offering the unique visit experience in the featured environment to distinguish its advantage with other competitors in a sustainable way All in all it is important to be aware of the success of marketing strategy is largely relied on successful implementation by senior managers in GHM Page 10Introduction3 20Existing marketing strategy analysis 3 217Ps analysis in GHM 211 Product 212 Price 213 Promotion 214 Place 215 People 216 Process 217 Process 22Identify overall strategy
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