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Jason M Rospond EmailJayBird879aolcom PROFILE A highly motivated Customer Operations Specialist with excellent leadership team building and communication skills Strengths include the ability to work independently or as in a group working with people of different age groups and highly creative and intuitive problem solver with significant strengths in customer satisfaction Proficient in Windows 9598NT Microsoft Word Excel and Internet access WORK EXPERIENCE CINGULAR WIRELESSSBC GLOBAL NETWORK2000 - 2001 Technical Operations Center Inbound call center designed to take calls from customers that are experiencing technical roaming and all customer service related problems in a timely manner Also assist with externaland internal company based departments on resolving customer complaints and maintaining customer records Customer Operations Specialist 2000 - 2001 Responsibilities included taking inboundoutbound calls from customers experiencing problems with accounts troubleshooting technical information over the phone for ceullar equipment and maintaining current accurate and readily accessible files at any given request Completed extensive training classes on customer satisfaction that increased efficiency and productivity Enhanced customer service by providing professional attitude and timely problem resolutions to issues and problems Exceeded daily goals of over 95 percent performance vs 92 percent standard consistently Recognized by management members for numerous customer compliment calls and write in correspondence SEARS ROEBUCK AND CO1997 - 2000 Sears Marketing Center Outbound call center designed to sell service contracts to Sears customers who purchased electronic or mechanical products such as appliances televisions power tools fitness and lawngarden equipment Sales SupervisorTrainer 2000 Supervised a team of 15-25 associates motivating employees through team building coaching and developing incentive-based programs Initiated training seminars that accelerated sales force Achieved turnaround on lowest performing team to number one out of 19 locations by implementing leadership motivation and team building initiatives Increased 20 percent sales
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