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Abstract Defining organizational behavior has a number of meanings that each one of us has to interpret and use This paper will define what organizational behavior means to me Also why it is important to managers in todays organizations This paper will also look at some skills that are important and needed by managers to tackle todays changing environment Operating Definition of Organizational Behavior In order to understand Organizational Behavior one must provide a definition of the subject The text defines organizational behavior as the field of study that investigates the impact individuals groups and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organizations effectiveness Robbins 2001 The way I would define organizational behavior is managers using their technical skills interpersonal skills conceptual skills and creativity to effect their organization or teams productivity and efficiency A manager needs the technical skills to ensure they have expertise or specialized knowledge in their area so they can remain competitive in todays marketplace In IBMs Service Delivery Division we provide outsourcing engagements to our IT customers business Each one of my managers needs to understand their business for two main reasons One the customers want answers today from the people that deliver their service so the manager need to be versed to answer questions Second to be knowledgeable enough to form a team of qualified people Without hiring the right skill you will loose in the marketplace As stated in and article by Grant Staley 1999 with the right people given good direction and the resources and freedom to excel you can take your business to a higher level Interpersonal skills allow managers to work with other and through others to complete work Understand how to motivate people and to know the needs of the team This will assist the manager in the areas of low turnover absenteeism job satisfaction and higher productivity IBM provides Leadership enhancement classes to ensure
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