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Over the past ten years the financial industry has undergone a major facelift Financial institutions offer many new services that were not offered years ago Modern day technology now allows financial institutions to serve customers through the Internet This technology has greatly changed the financial industry Both financial institutions and customers have benefited from the changing industry These changes help customers save time and help financial institutions retain customers In todays society of technology and convenience banks are more than just depositories Financial institutions are changing to keep up with modern day technology Overall customers still want that familiar face and someone they feel they can trust The following paper will inform readers about the new products that financial institutions offer including Internet Banking Internet Banking The Internet is the fastest growing tool for communication today Everything can be done through the Internet Many banks now combine the technology and personal customer service in the banking environment through Internet Banking Rachel Hernandez Vice President and Director of Internet Banking at First Victoria National Bank realizes the importance of Internet Banking personal communication November 2 2005 She emphasizes that Internet Banking allows one to transfer funds and make loan payments between accounts view real-time transaction history on accounts pay bills through bill payment services and access accounts All these processes are done securely and safely through the Internet without the need for additional software Hernandez also points out that with Internet Banking customers may access their accounts any time day or night seven days a week To ensure safety and security Hernandez adds personal identification numbers and passwords are issued and confirmation numbers are given upon completion of transactions Financial institutions take every precautionary measure to prevent problems from occurring and help Internet banking become a better tool Many questions arise with the topic of Internet Banking With many customers now using Internet Banking financial institutions must view communication through the Internet as very important
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