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Word Count: 1,367
Over time routinization has become accepted in society It is a way for businesses to become more uniform and efficient having both positive and negative influences on society Over the course of one week we encounter various forms of routinization whether its at a fast food restaurant the dining hall or even just answering a phone call from a telemarketer I myself had many similar encounters during my week of observations They included eating at McDonalds going to a hockey game and talking to a car salesman My first documented observation came at McDonalds while having dinner with a friend Since I have been faced with their strict form of customer service for my entire life it barely fazes me any longer The worker at the register asked if she could help me I said yes gave her my order and stood waiting for my food She then brought me my drink I paid and then came my food Some things she did that were characteristic to her role were being overly friendly smiling and making a lot of eye contact She also spoke very clearly almost over annunciating her words During my encounter with her I didnt even feel as if she were reading from a script This could either be due to her being very good at her job or my being used to the McDonalds system After I left with my food I felt very satisfied I was happy that I had gotten my food and that I wasnt going to be late to class My next experience with routinization came later that night when getting food at the Union When I walk through the line to pay for my food the cashier always says Late night or Plus then after your answer she grabs your card scans it quickly and gives you a fake smile implying that you can leave During my interaction with the cashier I always feel rushed as
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