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Word Count: 958
There are four basic functions of management planning organizing leading and controlling Planning consists of setting goals and deciding on courses of action developing rules and procedures developing plans both for the organization and for those who work in it and forecasting predicting or projecting what the future holds for the firm Organizing involves identifying jobs to be done hiring people to do them establishing departments delegating or pushing authority down to subordinates establishing a chain of command in other words channels of authority and communication and coordinating the work of subordinates Leading means influencing other people to get the job done maintaining morale molding company culture and managing conflicts and communication Controlling is the function of management that involves setting standards such as sales quotas or quality standards comparing actual performance with these standards and then taking corrective action as required p 3 These four functions of management are implemented daily by my supervisor in my own position and throughout my organization I work at GE Capital as a Collections Coordinator and my supervisor is constantly setting goals for the team in which I work He hands out a different contest sheet every day to my team These contests motivate us to compete which in turn helps us to reach the daily goals and penetration rate amount of calls made by a group daily for the company There are many obstacles that my supervisor has had to overcome since I started with this new team He has had to change the way that our team collects debts because we were not reaching our penetration rate Instead of running all of the numbers through a dialer system every day which usually results in a lot of hang-up calls he decided to let us call people manually two out of the five days that we are on the phones This new idea has resulted in less hang-up calls because the customer does not have to listen
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