scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 974
The BellSouth Payment Remittance Operation PRO processes customer payments for BellSouth Telecommunications BST and BellSouth Mobility BMI There are two PRO groups one in Atlanta and one in Charlotte North Carolina The customers predominantly live in a nine-state region in the southeastern part of the United States The Atlanta PRO processes payments for BST customers from Louisiana Mississippi Alabama Georgia and Tennessee and Carrier Access payments and Managers Bill payments for all states They process payments for BMI customers from these same states in addition to any customers outside the normal BellSouth area The BellSouth customer population for BST grows as the population in the areas it serves grows The mobility market which is highly competitive grows as new customers buy into the concept The combined growth in payments processed over the last couple of years has been about 6 The average number of payments processed per day by the Atlanta group is 350000 On weekend days this drops to about 150000 and the most they have ever processed in a 24-hour period is 698000 payments They handle 74 million payments per year with the Charlotte group handling about 300000 to 400000 less than that The Atlanta group has 145 total employees counting managers some part time and some temporary employees They work one of three shifts for 24 hour six and a half-day coverage Saturday night is the only time there is no one working 98 of all payments are processed within 24 hours of receipt The average cost per payment processed is 07 The first half of every month is heavier than the second half due to billing cycles January and the first two weeks of July are the heaviest times during the year This is due to fiscal year ends for businesses in the area and that residential customer doesnt generally pay their telephone bills in December Other causes of fluctuations in volumes received are the mail flow and the weatherService strategy
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA