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1 Introduction This report focuses on the case studies of the Levi Jeans workers and the California Auto Club reengineering customer service It looks at operations management as a source for gaining a competitive advantage and overcoming potential problems experienced within and organisation or workplace The questions to be reviewed are as follows Jeans Therapy - Levis factory worker are assigned to teams and morale takes a hit 1What went wrong with Levis move to teams in their plants 2What could Levis have done differently to avert the problems 3Devise a team incentive plan that you think might work and 4Do you think the need to move jeans production offshore was inevitable Could Levis have done anything to avert the problem of increasing labour costs A California Auto Club reengineering customer service 1Discuss the customer service process at CSAA and discuss the different phases of the reengineering effort 2What tools from the operations consulting tool kit were applied here Which other ones would be of value here Explain and 3Discuss process enablers role developing the new design 2 What went wrong with Levis move to teams in their plants In order to respond to both change and complexity most organisations are turning to new more adaptive ways of doing their work such as flatter organisational structures more team orientated environments and greater support from technology 21 Scientific management It is fair to say that pre-introduction of the new teamwork system Levis had in place the ideals of scientific management Around the turn of the Twentieth Century Frederick Winslow Taylor had developed a set of ideas designed to get employees in manufacturing industries to produce more output Taylors objective was to attain high productivity by eliminating inefficient motions in human labour Hence he divided work process into the smallest elements or motions based on time and motion studies separated intellectual and manual work searched
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