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Systems For Management 20 Introduction The organisation I have chosen to base my assignment on is Marks Spencer plc Marks Spencer plc is a very large retailer of food and clothes so I have decided to base this report on one particular branch that is based in Birmingham Marks Spencer is one of the UKs leading retailers of clothes food home products and financial services 10 million people shop with them each week in over 375 stores In addition they have 155 stores managed under franchise in 28 territories mostly in Europe the Middle East Asia and the Far East stores in the Republic of Ireland nine wholly owned stores in Hong Kong and they own the US supermarket group Kings Super Markets The company values of quality value service innovation and trust are not new - they are the principles on which the business was founded Marks Spencer was first found in 1884 this was when Michael Marks formed a partnership with Tom Spencer In 1908 Michael and Tom registered the St Michael trademark Since 1908 the partners opened many stores in England and other countries As one of the UKs leading retailers Marks Spencer have annual sales in excess of 8 billion The company employs more than 60000 people worldwide operate more than 400 stores in 28 countries and serve tens of millions of customers every week The companys customers are people of middle to upper class Regular customers at Marks Spencer are pensioners these people dont mind paying vast amounts of money for their food and clothes Marks Spencer attracts customers who have well paid jobs and that are of upper class The companys customers are well off because they have good jobs and like what the company have to offer them such as quality Marks Spencer is a well-known company that provides goods and delivery
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