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Review and Summary of Riordans Mission and Vision and Strategic Objectives Riordan Manufacturing is a global plastics manufacturer employing 550 people with projected annual earnings of 46 million The company is wholly owned by Riordan Industries a Fortune 1000 enterprise with revenues in excess of 1 billion Apollo Group Inc 2004 The Mission and Vision Statement of Riordan Manufacturing is four tier concentrating on the company Focus Customer Relationships Employees and a Future Vision The attributed discussed center upon the importance of a Quality Management Program long-term relationships innovative employees and sustaining future growth By instituting rigorous quality controls and providing innovative solutions to customers with a responsive attitude reasonable pricing The Apollo Group Inc 2004 can be maintained Total Quality Management is a strategic level objective for Riordan The Six Sigma leading edge RD and exceeding ISO 9000 standards are what define the attitude and capability of Riordan Manufacturing Six Sigma is a quality improvement program used for identifying and eliminating defects waste and quality control problems in manufacturing The goal of six sigma is hand-in-hand with that of Riordans to achieve the highest levels of quality A sigma is a statistical term for the standard deviation of a set of data so six sigma refers to six standard deviations with the basic premise behind Six Sigma is that of a company can measure the amount of defects in a process the company can systematically determine how to eliminate them getting as close to zero defects or perfection as possible Beginners Guide Staff 2005 The principal of Six Sigma also involves every aspect of the organization in order to be better able to meet and rise above the evolving demands of customers marketing and technology in a way that will benefit customers shareholders and employees Six Sigma is about making every area of the organization better able to meet the changing needs of customers markets and technologies in a way that benefits employees customers
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