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Abstract This paper covers the Memphis FBO of Wilson Air Center The awards won by the company show its leadership in the entire FBO industry Historical information is gathered here concerning the origination of entrepreneur Kemmons Wilson The all FBO services including maintenance aircraft Sales airline handling freight handling military handling and corporate services will be discussed Charter services mentioned are comprised of fleet details and aircraft management Introduction Wilson Air Center an executive aviation facility located at Memphis International Airport has recently been recognized by corporate pilots worldwide as the best of the best No other facility in the history of FBO operations has catapulted to such recognition in such a short period of time Opened less that four years ago by the Kemmons Wilson Companies of Memphis Kemmons Wilson was the founder of Holiday Inns Wilson Air Center is ranked by pilot voting higher than any other facility in North America Founder and president Bob Wilson says proudly We are a Memphis family and are pleased to receive such accolades from the aviation community for our city and airport Wilson Air Center Gen Mgr Rick Henson said the Wilson Company work ethic is simple and comprehensive The employees are not allowed to say no to a customer Its the employees job to make it happen said Henson Awards Aviation International News Magazine has rated Wilson Air the 1 Best FBO in North America through their AIN FBO Survey Survey respondents gave Wilson Air top scores in all four categories rated line service passenger amenities pilot amenities and facilities In this years version of AINs biennial survey 13421 pilots were asked to rank all the FBOs they had visited in the past 18 months on a scale of 1 to 9 in each of the four categories More than 2000 pilots responded evaluating an average of 234 FBOs each Only the best of the best achieved a top rating in all
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