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Management Woes Childrens Hospital and Health System Inc CHHS is a wonderful place to work and I have been fortunate to have spent the last five years employed there Unfortunately like any company CHHS also has its issues If there were any one thing that I could change at CHHS it would be the position held by the Director of Information Services IS Technical Services It is my opinion that this position should be held by an individual with a background and a general understanding of the technology field or the ability to place confidence in those hired for this knowledge An overview of the organizational layout within the Information Services department will assist in a better understanding of the situation The entire department is divided into two primary areas all headed by the CIO Chief Information Officer the first area would be Technical services which consists of Telecommunications Help Desk PC Personal Computer support Security and Server and Network support The second key area is Applications The Applications area does not consist of any sub-departments but is divided by application Each main area is lead by a director that reports directly to the CIO There are then multiple managers that report to each director My position at CHHS is that of IS Security administrator I report to the IS Security Officer who then reports to the Director of Technical Services The Director of Technical Services is currently held by an individual with a financial background I do not look at the financial background as a negative attribute for this position but rather not enough in and of itself This position requires a person that either has a certain degree of knowledge in the technical field or confidence in the expertise of those hired to handle the situations that arise This person has neither of these When technical issues develop it can sometimes take more time to explain than it to fix the problem Without
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