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Common Change Management Practices The survey suggests that there are three types of change practices commonly implemented by overall respondents They are Business Expansion Work Process Change and Restructuring - all over 50 per cent in frequency The most common type of change was Business Expansion representing 72 per cent of the responses Sixty-nine per cent of the respondents reported that they had implemented Work Process Change improvement projects in their organization followed by Restructuring projects 54 per cent of responses All respondents indicated that their organizational change efforts involved a combination of more than one type of change This result indicates that most manufacturing organizations are now facing severe business competition for survival Efforts are being focused on market development or sales development in order to grow or maintain survival of their business As market competition is now basically customer-driven and price-driven it is imperative for organizations to make changes involving system and work processes such as total quality management TQM and business process reengineering BPR and adding new computer systems such as Enterprise Resources Planning ERP in order to improve productivity and challenge competitors anywhere in the world Initiators of Change Respondents reported the three most active officers who frequently took initiative in implementing change efforts They are Managing Director 74 per cent Division or Department Manager 36 per cent and Chief Executive Officer 31 per cent The findings revealed that the managing director MD is the key person who usually initiated organizational change It is interesting to note that most projects were mainly initiated by the managing director rather than division or departmental managers This may suggest that the majority of change practices in Malaysia are a result of top-down management leadership Even though total quality management TQM has been introduced in the manufacturing industry for years the anticipated results of TQM where the grassroots are empowered to take initiative for change and improvement were not shown Companies
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