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Everybody everywhere communicates Whether it be communication as simple as Intrapersonal communication within oneself through to communicating in front of masses of people public communication In the business world both types of communications can be used in day to day practices and in Rest Homes for Elderly care good communication is vital both between the staff and between staff and patient But along with communication comes noise or barriers that restrict the meaning of the message Effective Business Communication in New Zealand Pg 10 ie how the receiver conveys the message Using my own knowledge of the working situation within a rest home I have decided that perception is the most important of barriers Of perception three of the most important areas are Field of experience Personality and Characteristics and the use of language and tone Field of experience includes barriers resulting from differences in education and levels of competence language barriers are examples of this as are differing experiences with technical jargon Effective Business Communication in New Zealand Pg 17 For example it wouldnt be suitable for a nurse to explain to a patient that whats wrong is that the blistered epidermis has an infection as it is unlikely that the patient would understand what is being said Peoples fields of experience vary widely within a rest home not only due to the residences geographic locations but also in terms of their study work family life and culture To overcome these barriers nurses need to be trained about other cultures and they need to be understanding about the occupants backgrounds wwwmillpondresthomecom Everyone has their own personality or characteristics The characteristics of our personalitys include our needs beliefs values and expectations Needs are said to be psychological in nature Effective Business Communication in New Zealand Pg 17 we need safety belonging esteem and self-fulfillment If these needs are not fully satisfied our communication will be effected For Example If one of the nurses
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