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So-called data phones have not sold well so far I do believe in the integration of telephony and computing but data phones will not take off as long as they are designed from the wrong conceptual model So far all these devices have been designed as telephones with a data add-on Theyd probably be more usable and more successful if they were designed as as computers with voice communications capability added on The difference lies in the user interface telephone user interfaces are horrible which is why nobody can figure out how to use services like call waiting much less how to forward a call to another extension in the office Computer interfaces arent perfect but the usability and the design of multiple features is better done based on computer thinking Users need an integrated user interface rather than something that is half-telephone and half-kludge This is not to say that Windows CE is the solution it is not appropriate to take a user interface that was optimized for large-screen desktop devices and use it for small-screen handhelds The smaller the device the more strict the requirements to optimize the interface for its specific characteristics Some people claim that the telephone is an example of perfect usability that should be emulated by software designers After all its easy you pick up the handset punch in the number you are connected If only it were that easy in the real world Of the three steps only picking up the handset is truly easy Turning on the device and logging in to your account are both accomplished by the simple action of picking up the handset There is no boot time and the dial tone is always there Computers and in particular the Web can definitely learn something from the uptime requirements of the phone system The Internet should supply users with WebTone at the same
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