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Dealing With Difficult People A griper or complainer is someone who is never satisfied until they get what they want or an answer to a question from a problem If the question is not answered the way the customer wants it to be then they will just keep bothering you with other questions Here is a Complainers Coping Plan that will help get someone to quit complaining or griping Listen attentively Acknowledge what they are saying Do not agree with them State and acknowledge facts Try to get them in a problem-solving mode If all else fails ask How do you want this discussion to end This is actually what goes on in my work environment while trying to get something accomplished I work at JC Penneys and I hear griping all the time from other associates and definitely from customers Even I gripe about how work does not get finished My job is to bring out merchandise from the stockroom so I can hang them up on racks Every morning after I clock in we have to get our bags so we can put our money in the registers Right as I leave to get my cart from the stockroom a customer always has a return It never fails that someone has to return This customer wanted to return a pair of jeans without a receipt or tags It is hard to explain to a customer our policy if she doesnt want to listen I told her the policy was that if she wanted to return something she would have to have a receipt or the tags She wanted me to call management since she knew someone that worked there I call the operator and ask to see if there were any managers available The operator told me that there was no one available until noon I knew after I hung up the customer would not be
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