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Word Count: 1,692
Have you ever tried to get your utilities turned on for a new house or apartment You call the electric company to make an appointment Their response is to tell you well be right out to turn your power on right No thats not how it happens Usually the soonest appointment you can get is about two weeks from the day you call When you try to get a time that they will be there you hear Its an all day appointment This means you have to miss a day of work and sit around a house without power all day waiting for someone to show up and turn it on What an incredible waist of your time but what can you do Its not like you can call another power company right Well as of late 96 you can Then Governor Pete Wilson signed the law that ended the monopoly held by PGE Southern California Edison SCE and San Diego Gas Electric SDEE opening the state of California to competition This is the same thing that happened in the eighties with ATT The phone lines were the same but you could choose which company MCI Sprint ATT or others you wanted to provide your long distance service ATT had to change the way it did business so will the power companies They will have to become more customer service oriented in order to retain customers Competition will give ratepayers more flexibility when dealing with a power company The break up will strengthen the economy by creating new markets businesses products and services Deregulation will force utility companies to become more user friendly to retain customers Besides price customer service is one of the biggest reasons people choose one company over another In fact most people are willing to pay a higher cost for better service Some entrepreneurs understand this and are creating companies based on customer service John R Emshwiller and Kathryn Kranhold
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