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Word Count: 1,204
This is the beginning of a learning experience we have chosen to share We can waste it or we can capitalize on it But it is important because of what we are exchanging for it When this experience is over the time will be gone forever leaving something in its place that we have traded for it Together we can gain not lose and succeednot fail And we shall not regret the price we paid for it Author Unknown GUIDELINES FOR EFFECTIVE LISTENING 1Stop talking You can only do one of two things listen or talk 2Put the talker at ease Good communication can only take place in a non-defensive environment 3Show the talker that you want to listen Listening is not something you can be passive about 4Remove distractions This will help show the talker youre interested in what they have to say This also helps put the person at ease 5Empathize with talkers Try to put yourself in that persons shoes 6Be patient Let the talker finis before asking a lot of questions 7Hold your temper An angry response is a poor response Give yourself time to cool down before responding 8Try to avoid arguing or criticizing This can destroy the open flow of communication you have worked hard to create 9Ask questions Dont interrupt the speaker unless youre unclear about something After you have heard everything ask any questions you may have developed 10Stop talking This is the most important step of all If you are talking you are NOT listening Listening requires two ears- one for meaning and one for feeling Decision-makers who do not listen have less information for making sound decisions Adapted from Human Behavior at Work by K Davis FIVE STAGES OF HELPING 1Pre-Counseling stage- either a student seeks you out for help
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