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NEW CENTURY HEALTH CLINIC Office System Design Preliminary Report Charles Webb Introduction New Century Health Clinic a traditional medical care facility located in Fullerton CA is looking for ways to support their operations through Information Technology that will also allow for future growth With a patient base of 3500 patients working for 275 separate companies the proper maintenance of patient records is a high priority Concurrent with this is the rapid and efficient processing of insurance forms as New Century Health Clinic currently accepts 34 different insurance policies Along with patient records and insurance all aspects of the clinics operations including office payroll tax reporting and employee profit distribution will be considered Through this preliminary report different Information Systems will be assessed to include Electronic Data Interchange Vertical and Horizontal Systems packages as well as use of the Internet Clinic Staff Organizational Chart Duties and Responsibilities While everyone employed at New Century Health Clinic is involved in some capacity with the administration of patient records insurance processing and appointment processing several members of the staff have unique responsibilities For example Carla Herrera main responsibility is keeping the clinic and administrative offices stocked and organized with supplies Tax reporting and office payroll to include the distribution of profits among the employees falls to Fred Brown Lisa Sungs main responsibility is customer service to include the scheduling of appointments making courtesy calls to remind patients of appointments and preparing daily lists of these appointments All six administrative employees are involved in the preparation of the end of the month patient statements Proposed Information Systems Assessment New Century Health Clinic by its very nature is the definition of multi-tasking As stated above employees have very distinct responsibilities but also contribute to routine tasks done by all Because of this an Electronic Data Interchange EDI would suit this
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