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Word Count: 567
Summary The dishonest behavior that the employees of the plating department are engaged in has no negative effects on the desired output of the department As a result the Slade management should not be consumed with addressing this issue and consider it a low priority However Ralph Porter must consider why employees are forced to fulfill their basic needs outside procedure and address the flaws of a department policy that rewards attendance and discourages productivity Sarto GroupTeam Norms Strong because there is a clear benefit to group membership and individuals do not want to risk exclusion Norms are explicit and derived by initial patterns Tony Sarto effective leader - superior technical skills Motivated employees take pride in quality - hold themselves accountable Mentor system family tradition - common working approach free training Tradeoff job flexibility for lower pay - employees are satisfied with arrangement Expectations all group members have an explicit understanding of what is expected of them and what is intolerable - Herman personifies the anti-group Porters Five Options 1Congratulate Sarto get pointers for looking at the big picture 2Ignore the problem completely at least their not Union 3Institute new policies change compensation arrangements supervisors stay later 4Discipline offenders lowers morale - does not address cause of behavior 5Make an example sends the message that behavior will not be tolerated employees second-guess job security Tradeoff between lower pay and job security is less appealing Decision factors Unacceptable Cost of acquiring employees training raise wages to be competitive Compensation arrangement is flawed not consistent with company goals Employee morale must remain high Primary product objective is quality Results of behavior no indication quality or productivity has been compromised What more does Porter want He is being hypocritical in forming his expectations Porter must consider the characteristics of the labor force available to the Plating Department and understand their motivations Currently Slade Co is not in a position to aggressively attract new employees
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