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Problem Definition The engineering team at Scott Trucks Ltd ST is dissatisfied due to the management style of Mr McGowan McG This highly supervised environment is resulting in low productivity within the engineering department Mr Sullivan Sull needs to address these issues with McG immediately Problem Analysis At ST there is a clash in leadership styles Sull would be considered conventionalpolite while McG has a more aggressiveargumentative style This variation in leadership styles is resulting in decreased satisfaction and productivity of the engineers at ST McG seems to be unaware of this dissatisfaction amongst the engineering team McG has 10 years experience in the military He practices a theory X style of leadership He uses a domineering approach to ensure ST runs like clockwork Through his three approaches to management meetings memos and visits he ensures his systems and procedures are followed McGs micro-management is ultimately causing a discrepancy between the required and emergent systems at ST McG has acceptable informational and decision making abilities but his interpersonal skills need some help He is highly focused on cost and quality control and less focused on the soft skills of management Rarely does he adapt his leadership style using the same directive method with all employees at ST He fails to establish relationships with the front line workers and in turn appears condescending to some employees Sull uses a participative management style practicing what he learned in his training He is more of a transformational leader which is clearly a conflicting management style to McG Because of this Sull is feeling pressure and self-doubt He is relatively new to his position and is still unsure how to handle the differences he is facing with McG Sull is scared of McG and this intimidation is being reflected to his subordinates Sull was not hired for fit with the organizational culture It is possible that with an MBA hes over-qualified for the
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