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Deming believed that quality must be the foundation of everything that businesses do A consistent theme in Demings work has been the reluctance of managers to accept that theirs is the key role in changing process and driving the improvement in quality Deming believed that organizations should be more responsive more democratic and less wasteful Demings ideas challenged past beliefs and legacies and started a revolution in a new wave of management A principle of Deming Management is quality He believes that everyone benefits from improved quality His logic works like this first have better quality goods and services If you have better goods then you will have lower costs due to less waste and scrap and this results in an efficient use of resources With less time devoted on wastes there is more attention focused on creating a higher productivity This leads to greater market share gained by the company due to lower prices and superior quality With greater market share follows improved business prospects and increased employment Sounds easy enough right Another principle of Deming Management is to focus on the customer The customer should always come first If the customer is treated with quality he will come back for future business and chances are that he will spread the word about the great quality and customer satisfaction he gained Deming Management scorns US management for the preoccupation of finding someone to blame rather than to fix the problem Managers created the system and they could have changed it to prevent the problems If employees were doing something wrong managers should have helped by finding out what they did not understand as opposed to blaming them People will perform better if the system is redesigned to let them do so Deming Management urges mangers to treat employees as the inside customer unlike where Frederick Taylor treated the employermanagement relationship based on an economical man Dealing with not wants needs ideas and suggestions as
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