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2 The six Ms of modern industrial organizations are money manufacturing machinery manpower market management These are all related in a way because in order to be successful in a business you must focus on all six of these equally Mass production x efficiency success3 Demings 14 points method 1 Create a statement of aims and purposes of the company to give to the employees 2 Learn the new philosophy 3 Understand the purpose of inspection for improvement 4 End the awarding based on price tag alone 5 Improve the constantly the system of production and service 6 training 7 Teach leadership 8 Drive out fear create trust 9 Optimize towards the aims and purposes of the company 10 Eliminate exhortions for the workforce 11 Eliminate numerical quotas Eliminate MBO 12 Remove barriers for pride of workmanship 13 Encourage education and self-improvement 14 Take action to accomplish the transformation4 A system is A network of functions within an organization that work together for the aim of the company Characteristics Aim clear to everyone must be viewed positively separate parts work together6 Paradigm Shifters pioneers- they are risk takers open the door for the rest and made it safe Settlers- they will have problems with the future need proof it is safe Japan has the best paradigm pioneers I would place myself under pioneer because i am always will to take risks I would rather find out myself rather than to follow behind someone else9 A businesss relationship with the customer is very important the relationship now is not just to make money off the customer but to build a trust so the customer knows they heshe is wanted and appreciated A good example of this is Wal-Mart has a policy that if you own a RV and traveling that you are allowed to park your RV in their parking lot over night Also businesss are now answering the customer service phones personally instead of
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