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businessIn Search of Excellence review In Search of Excellence is a book dealing with many differentprinciples of economics and what makes big business excellent Thefirst idea that Peters discusses is his chart of the McKinsey 7-SFramework The graph is very simple but the ideas are fairly complex Intheir research they found that their philosophies were too hard toexplain and easily forgettable They made this Framework to deal withstrategy structure style systems staff people skills and sharedvalues culture This has 7 Ss easy to remember and a graphicalrepresentation to visualize This shows the businessman that theintractable irrational intuitive and informal organization can bemanaged For example anyone assuming that a new manager of a Taco Bellwill perform exactly as the old manager did is ridiculous Theorganization of workers must adjust and adapt to the new managers wayof business Another more main topic of the novel is the Eight Basic PrinciplesTheir research had shown that the excellent companies had been based onthe basics The companies had to try to keep things simple Sometimesto a big business it might seem logical that business should be runmore complex the larger it is From their research this is usually nottrue The first pricnciple is a bias for action This is basicallysaying Stop talking and do something about it When Taco Bell has arush of customers and their supplies for making food are low theyusually dont say You know what I have no more cheese or Couldsomeone get me some more cheese They take action and get the cheesemake it if necessary and get the problem solved as quickly as possible The second Principle they deal with is to be close to the customerThis means good service and listening to what the customer has to sayIf the producer Taco Bell is not in touch with what the customer wantsto eat then the business will most likely fail Although it also refersto
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