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Vision We aspire to be a world class paper products manufacturer and market leader by providing quality products which consistently satisfy the needs and expectation of customers Note Nibong Tebal Paper Mill Sdn Bhd is termed as NTPM Mission 1 To become a world class manufacturer of paper products 2 To promote culture of Total Quality and continuous improvement in our management system and methods products and service quality 3 To develop a work environment where our people can freely contribute and share their ideas and thus making the jobs more challenging and motivating 4 To be a learning organization through encouraging and providing opportunity for individual and team learning 5 To be environmental friendly Quality Policy NTPM aspires to be the leading supplier of quality paper products through continual improvement of quality system products and services to achieve customer satisfaction NTPM pledge to the following aAchieve and sustain profitable growth by providing a variety of quality products that consistently meet the needs and expectations of our valued customers bStrive to comply with the ISO 90012000 and other legal requirements and continually improve the effectiveness of the quality management system in managing our product quality cost delivery lead time and services cProvide a conducive working environment and training opportunities to all levels of staff to further develop capability enhance competency productivity and competitiveness dImplement an effective communication system to encourage feedback and promote flow of information for continual improvement eReview and revise the quality objectives constantly to ensure suitability and consistency with the company policy fEstablish a learning organization that practices good management practice such as ISO 90012000 TQM 5S TPM and etc in our manufacturing operations Role of Top Management in Quality Excellence Top management actively promotes Quality Excellence in NTPM through TQM Quality Excellence to top management of NTPM includes corporations work environment and values NTPM philosophy product and service quality process and system quality and personnel individual and
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