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One of the oldest and most prominent problems in the restaurant industry is employee turnover With annual turnover rates reaching 300 apparently the foodservice industrys problem is not finding employees its keeping them Weinstein 1992 online The manager is the essential element to running a successful independent restaurant In my eyes a successful restaurant goes beyond the financial spectrum I believe successful in this sense is defined as employing and retaining happy employees who are motivated to work A happy employee makes a happy customer Strauss 1999 online When customers are pleased with the service they receive when dining out they are more inclined to return and tell their friends about the good experience they had The manager is the source in keeping her employees smiling because she is responsible for setting the morale and the tone inside the establishment From restaurant to restaurant the leading reason for crew turnover is an adversarial relationship with management Weinstein 1992 online My main focus for this paper is front-of-the-house restaurant employees I define front-of-the-house employees as servers bar backs and bartenders If a manager wants to prevent her employees from quitting she must keep them happy and in order to do that she must focus on what the employee wants Combining my personal experience with the data that I researched I have written this report on the two most important standards that I feel a restaurant manager must enact to keep her employees turnover to a minimum The two criteria that I feel a manager must follow in order to successfully retain her smiling quality employees are employee incentives and training This report was written in five weeks using the following data two personal interviews online information and booksIve had personal experience in the restaurant business for eleven years In that time I have worked in seven different restaurants The managers that ran these establishments had very diverse managerial styles Their managerial styles ranged from the employees
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