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10 INTRODUCTION For organization to be effective it should manage its way of doing things by systemizing it based on Management standards these standard are called TQM Total Quality management These standards make sure about everything and everyone in whole organization TQM is a management philosophy that seeks to Improve the organization effectiveness flexibility competitiveness and profitability Provide a non-threatening work climate where employees can maximize their contribution All organization strive to systematically manage the improvement through the ongoing participation of all employee in problem solving effort across functional TQM must be practiced in all activities by all personnel in Manufacturing Marketing Engineering RD Sales Purchasing HR etc etc The operative word is TOTAL TQM also concerned with continuous improvement in all work from high level strategic planning and decision making to detailed execution of work elements on the shop floor It stems from the belief that mistakes can be avoided defects can be prevented and waste can be eliminated It leads to continuously improving results in all aspects of work as a result of continuously improving capabilities people process technological and machine capabilities In this paper I will answer the assignment question by start with an explanation of whats TQM them what its philosophy and elements Then I will give a real example in Aramco Clinical Laboratory where the implementation of TQM was very important to reduce mistakes and problems 20 WHAT IS TQM Before defining whats the meaning of TQM we should look at the history of it In 1950sthe Japanese asked W Edward Deming an American statistician and management theorist help them improve their war torn economy By implementing Demings principles of total quality management Japan experienced dramatic economic growth In 1980s when the United State began to see a reduction in its own world market share in relation to Japan American business rediscovered Deming Quality management experts Joseph Juran and Philip
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