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I have decided to research the Career path of a Network Support Specialists I have been looking into this job field for quite sometime now and still seem to be interested A Network Support Specialist is responsible for the administration and maintenance of computers network connection e-mail telephones and other IT related tools used by t he client The main goal of a Network Support Specialist is to maintain smooth functioning of all IT related tools being used Other job duties of a Network Support Specialists are to answer overflow calls and to be in constant communication with the vendor technicians using appropriate questioning techniques to assess customer needs and correct outages To be a Network Support Specialist you must use effective communications skills and appropriate support tools to resolve customers requests in a timely manner You also need to guide members through steps to resolve outages and issues as well as ensuring that customer expectations are met and are in line with the companys policies practices and procedures Diagnosing possible problems and dispatching them to the appropriate vendor is also a responsibility To become a Network Support Specialist you must have extensive knowledge of a LAN in a Windows and UNIX environment including installation and maintenance You also must be familiar with the Internet customer contacts high speed products and services routers switches other devices for mass markets You must have a strong familiarity with PCs LAN connections and ability to install them rapidly Strong knowledge of the phone system including ability to move and replace phones in depth communication effectiveness customer service multi-tasking and decision-making You must be motivated and able to work with a team Network Support Specialist generally work in well-lighted well-ventilated comfortable rooms Since many organizations use their computers 24 hours a day 7 days a week Network Support Specialists may be required to work evening or night shifts and weekends Shift assignments usually are
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