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Verbal Aggression Verbal aggression is message behavior which attacks a persons self-concept in order to deliver psychological painInfante 1995 Studies of verbal aggression have focused primarily on children and adolescents in educational and social settings Very few studies were found to examine verbal aggression in adults in the workplaceEbbesen Duncan Konecni 1974 The consequences of verbal aggression in the workplace can lead to social isolation job related stress health related problems as well as problems in career advancement It therefore should be considered important for the individual and management to identify and address the causes of verbal aggression This program attempts to understand verbal aggression by 1 identifying the various functions of verbal aggression 2 identifying the antecedent conditions of verbal aggression 3 Avoiding the antecedent conditions of verbal aggression Method Subject The subject Shirley J is a 49 year old African American female Shirley J has several advanced degrees and is employed as a school psychologist in a metropolitan school district She is married with two adult children The subject readily agreed that the target behavior verbal aggression is a problem as it interferes with her relationships with others She was enthusiastic in her desire to reduce if not eliminate this behavior It would seem that self-monitoring for verbal aggression and antecedent control would be valuable as it would allow for consistent avoidance of verbal aggression As a school psychologist the subject was very familiar with the basic principles of applied behavioral analysis and frequently offered programmatic suggestions A behavioral contract was developed jointly between the therapist and subject The contract outlined the target behavior success criteria and individual responsibilities of the therapist and subject see Appendix A Apparatus A basic checklist was used to document the frequency of verbal aggression on a daily basis The checklist was designed to track only the occurrence
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