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Communication Observations Several weeks ago I observed a woman at the Franklin Park Mall She and a young man sitting directly across from each other were engaged in what was apparently a mutual flirting But the younger man seemed much more confident and cocky than did the woman For one thing he was more relaxed and calm The woman however kept her arms folded over a bag that she was holding on to very tightly The woman also had a strong tendency to look down more often than the man Although her admiration for him was obvious she seemed to be trying hard to conceal it Often women seem to be more noticeably shy than men Non-verbally their body language seems to communicate their feelings of great uncertainty and self-consciousness Further evidence of communicative differences exist between men and women in various other social settings as well Consider for example those individuals employed in customer service-related Jobs While in JC Penny I noticed that female customer service representatives were more apt to offer immediate friendly assistance than the male reps Men are not as cocky nor as confident in this sort of situation their eyes tend to dart around the area of the store while the eyes of a women remain focused upon the eyes of the customer The men seem to communicate with a lot less smiles Apparently they have to get past a certain ice-breaking point before they will feel comfortable with a genuine look of happiness Verbally the actual process of speech is also quite different between men and women The former usually tends to have a more base-oriented voice and faster rate of speech while the latter is more calm and soft-spoken Men seem to speak more nasally and some women seem to have a better control over the English language Over the course of a few days I noticed significantly fewer ums and errs from women than I did
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