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Word Count: 435
Is customer service dead or alive My career experience has been primarily in residential property management where I have had extensive training in customer service As a result I have higher professional expectations for those whose job it is to deal with me as a consumer In the past two weeks certain events lead me to believe that customer service is a dying concept for some companiesIn the beginning of February I started a new position as an office manager for a growing manufacturers representative group My first task was to upgrade our phone service and purchase new phones to accommodate our current as well as future needs I made the first call to our local telephone service provider After talking with a customer service representative for small businesses about our current number of lines voice mail service and potential employee growth we decided it was necessary to add two more phone lines and upgrade our voice mail service To my surprise the installation schedule would require a two week wait except for the voice mail which would be installed the following Monday With both appointment dates set we ended our conversation Monday morning I arrived at the office and quickly realized that we had no dial tone Using a cell phone I called the telephone company and requested that they restore our phone service By late morning we had phone service but no voice mail So I called customer service again and talked to another representative who was completely unable to answer any questions or tell me when our voice mail would be available It took more than two weeks for the telephone company to get our voice mail system totally functional The installation of our new lines seemed to go very smoothly In fact at this point I thought that our phone troubles were over Then came several complaints from our dealers and manufacturers and I discovered that while installing our new phones
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