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Conflict Management In The Negotiation Process Conflict Management in the Negotiation Process Conflict is an expressed struggle between two or more interdependent parties who perceive incompatible goals scarce resources and interference from others in achieving their goals Wilmot 1998 pg34 It would seem strange to have a conflict within a conflict wouldnt it The whole negotiation process is in existence because of some sort of disagreement or conflict and aside from the actual act of the negotiation I want to discuss some of the behind the scenes conflict that can exist Since people do the negotiating it us understood that the people can act or behave in ways that can either make the process function or render it dysfunctional There are three different types of outside conflict during the negotiation process I will discuss taskperson conflict contentrelationship conflict and conflict as a constructivepositive force TaskPerson Conflict If a team is negotiating against another team there may be conflict within the team We experienced this in our class simulation when the spokesperson for management kept making things up this upset his team because they didnt know where he would end up with his comments Also what he said didnt always coincide with what his group had decided to do during meetings and caucuses Task conflict in team decision-making refers to the disagreements about work to be done This includes the allocation of resources or maybe the development and implementation of policies This type of conflict has beneficial effects on the quality of team decision-making Initially task-oriented disagreement rather than consensus appears to facilitate dialectically styled discussions which prevent groupthink Janis 1982 It also stimulates the identification scrutinization and ultimate integration of different perspectives needed to produce high-quality implementable decisions Task conflict was also found to enhance affective acceptance among management team members due to the intellectual consideration
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