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Certainly Quality Controls cost The question is whether these costs can be offset by savings made as a result of them With it being necessary for organisations to review and tightly control expenditures especially in tougher times theres often a tendency to put quality on the back burner Especially as the concept of TQM and Quality Assurance is so complex that it can be difficult to attract interest in the managerial departments Ironically these occasions present the greatest opportunities for minimizing operational losses by the judicious pursuit of quality improvement projects The approach to both quality and to financial controls is to minimize inefficiencies and waste As such its important that management and employees alike are on the same page in their view to providing a value-added approach in everything they do for their customers Such a concept should align itself with quality issues and the overall organisational goal to improve operational efficiency quality and customer service levels If the cost of quality controls versus the cost of poor quality is what is in question then let us take a look at why a company should consider any form of quality controls Put this into excel and make a table from it Quality controlsPromotes Competitive advantage Improves the Image of the Organisation Improves Productivity Improves Job Satisfaction Motivation Increases Certainty in Dynamic Markets Addresses Environmental concerns Aims to better match the serviceproduct with the consumer ie fitness for intended purpose Reduces costs related to reworks rejects recalls Customer Service etc While some might say If it aint broke dont fix it From the above table it is clear there are many advantages for improving quality standards Theres also a growing current consumer environment where quality controls are demanded from suppliers by way of various quality assurance standards etc For example If DELL wish to provide a high quality service for their Irish customers and wish to maintain a good corporate
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