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TQM in Foodservice Introduction One of the most important industries overall is the food industry The food industry consists of everything from food processing plants to fast food restaurants The food industry affects nearly every living person Most people dont realize how important this industry is and how it affects their everyday lives That is why it is so critical that the products of this industry are at their highest quality are free of bacteria and ensure that the consumer will not face any detrimental consequences Total Quality Management TQM plays a big role in promising these results Total Quality Management seems to be a confusing term for the layman TQM is a philosophy advocated by Dr Edward Deming a world renowned quality guru It was widely accepted by Japan from 1950 onward They used this principle for continuous refinement of an organization-wide quality system Since then many organizations around the world have adopted TQM or similar methodologies There have been many successes and many reported failures Success of the system depends on the total commitment of the people to quality from top to bottom within the organization TQM implementation is based on team work and the philosophy of continuous improvement Statistics need to be used extensively to analyze and reduce the variation in the process In the food industry continuous improvement is vital to the survival of a specific company or restaurant The customer is constantly purchasing the products of competitors and any decline in quality will equal a decrease in gross profits There are several areas that a restaurant may focus on for quality improvement such as menu offerings hospitality service cleanliness and over all food quality All of these aspects will be covered in this paper concerning Total Quality Management Summary Employee Product Quality Various well known companies such as Ritz-Carlton Hotels and Taco Bell have implemented Total Quality Management programs in an effort to increase quality and market share Ritz-Carlton
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