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Student computer lab workers at the college level need to have skills incustomer service troubleshooting and technology First they need to beable to interact with lab patrons in a professional helpful mannerNext student workers must know enough about technology to be able tohelp people who visit the lab with common and not-so common tasksFinally these students must be able to solve problems with technologywhen full-time staff members are not aroundCause of the ProblemCollege is a great opportunity to learn but it has grown so expensivethat students must often avail of loans to pay for their education andliving expenses This is often not enough many students must also workwhile attending school Additionally working during school teachesprioritization time management and valuable work skills that cantransfer to post-school life A job as a computer lab worker is ideal for many students as hours aresomewhat flexible and oftentimes computer lab workers are allowed to dosome homework while they work Unfortunately most students are notprepared for demands of a technical job which requires good customerservice skills Yes they may be friendly and helpful but customerservice in a computer lab goes beyond that One must also know how tocorrectly identify or troubleshoot and solve computer lab problemsSome specific tasks student lab workers must accomplish are properlydealing with disruptive patrons identifying what a person needs and notmerely the individuals stated desire fixing minor computer and labequipment problems and knowing where to access digital and physicalresources patrons may require Student workers should also be familiarwith building lab and school policies regarding facility usage Thesethings are not common knowledge and students must learn them but itsoften difficult to get all workers together for formal trainingsessionsFinally not all students have the same background Student workers cancome from any country whose citizens are allowed to study in the USThese students may come from cultures whose norms include a differentperception of good customer service Instructional ContextPhysical ContextInstruction will take place in the actual lab where the
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