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Data Collection and Descriptive Research for ISO 90002000 Compliance at ImageStream ImageStream Internet Solutions Inc is a privately held company in its 9th year of operation ImageStream engineers manufactures and distributes Linux-based routing products for network and Internet applications ImageStream products are used by Internet service providers ISPs governments schools and businesses in more than 75 countries around the world As ImageStream moves toward its next decade market forces require it like most high technology companies to be fast and responsive The company faces constant change in demands and needs along with the pressures of mission creep in the face of limited resources It is against this backdrop that ImageStream started its ISO 90002000 certification process This process relies heavily on descriptive research and data collection techniques Descriptive Research and Data Collection Descriptive research methods analyze the who what when where and how of a topic Cooper 2002 Descriptive research methods also observe analyze and describe information about a population as researchers gather it through various data collection techniques Descriptive research identifies distinctions in data sets but does not attempt to determine the underlying causes for the differences ImageStream uses several data collection techniques including survey observational and archival research as well as in-depth case studies Each collection technique seeks to gather the data required to confirm or deny a hypothesis Grounded in theory researchers use hypotheses to question or state the size form distribution or existence or a variable or set of variables Cooper 2002 Survey research methods select a representative sample of the population under study for data collection Joppe nd At ImageStream the population in question is the companys customer base Researchers using observational research collect data through mechanical human electronic electrical or other means Joppe nd Case studies compare representative situations from the studied population with other situations to determine relationships between circumstances events individuals processes and decisions in the cases Archival research gathers statistics and facts from the mining of
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