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UPS United Parcel Service was founded in the year 1907 in Seattle by two teenagers Jim Casey and Claude Ryan UPS is both an international and domestic company delivering more than 141 million packages every day for the past 90 years Not only has UPS developed over the years it has benefited many people along the way with the best customer services and low costs UPS has spent more than billions of dollars on the technology and systems to advance their operations for their company As stated in the case there are many inputs processing and outputs that UPS did to increase their companys image and made it more beneficial for the costumers and the workers themselves as well A handheld computer called a DIAD was used to ensure better service for delivery It took down the customers signature as well it had the time card data locations pickup and delivery information inputted in the device For the processing part all the data that the deliverer has is transferred to a central computer where it would all be saved for future delivery Customers may go online on their account to track their orders themselves of when it would arrive and other information they think would be needed to know about their package or packages Some outputs included the times of which the customers would pick up their packages or when the package would arrive by The outputs also included specific accounts and reports for the management or even the route of the package UPS spent a lot of money on technology so that their business would benefit them for both their customers and their company An example was that they used a handheld computers called the DIAD or known as the Delivery Information Acquisition Device Where this device could capture
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