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Spoken and non-verbal communication Non verbal communication is often called body language because it involves the way we use our bodies and gestures not our spoken word to communicate Non-verbal communication is 55 more powerful than the spoken word it is believed by many that 60-80 of our message is communicated through body language and only 7-10 is communicated through the spoken words It is therefore very important to understand the forms of non-verbal communication and their effects in order to communicate effectively within the care setting Many influential psychologists and researchers have written about non-verbal communication and have come up with their own theories on non-verbal communication Argyle 1983 suggests non-verbal behaviours regulate encounters by obtaining feedback that is gaining information from how we respond Argyle wrote again about non-verbal communication and in 1988 he states non-verbal style in which a message is communicated has more effect than the verbal message itself Our non-verbal behaviour is the more reliable guide to our feelings Dr Gabriel Raam states that body movement can indicate attitudes and feelingsK Our body movement includes the heads eyes shoulders lips eyebrows neck legs arms fingers orientation hands and gesturesK Dr Raam suggest that by paying attention to our body language we can use our bodies to introduce clarity and meaning to our verbal communication Dr Raam calls non-verbal communication the kinesic code ET Hall a researcher was the first to use the term proxemics Hall investigated mans use of personal space and suggests that man uses space as a means to communicate his feelings with others He believes that mans use of space can either impede or promote communication and that man uses different zones of space within different types of communication Hall also suggests that for a person to feel comfortable within a communication encounter then his or her personal space must be respected Hall states Kthe area
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