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Elements of Successful Organizational Diversity Management Why is organizational diversity important Historically diversity in the workplace has been recognized as an employment equity issue Now however diversity in the workplace is being recognized as a benefit that will contribute to an organizations bottom line Increased employee and customer satisfaction end up as increased productivity all of which are measurable outcomes Goff 1998 Diversity goes beyond employment equity to nurturing an environment that values the differences and maximizes the potential of all employees one that stimulates employee creativity and innovativeness US Merit Systems Protection Board US MSPB 1993 To create an organizational culture that supports workforce diversity involves several important elements These elements include a needs analysis administrative and management support and commitment education and training culture and management systems changes and continuous follow-up and evaluation Needs Analysis In many of my resources a needs analysis was the second crucial element after senior management support and commitment I feel a needs analysis should be prepared first to provide information to senior management in sequestering their support as well as to adequately determine workforce and organizational needs for creating a diverse workplace First find out what employees are concerned about Most often used for this are focus groups and surveys The needs and expectations of a diverse workforce can vary by organizational and functional levels location ethnicity and gender Baytos and Delatte 1993 Second determine the needs of the organization By asking certain questions an organization can determine its needs based on its culture and resources US MSPB 1993 Does the organization have trouble retaining employees who would add to its diversity In an organization with diversity which if any areas of the workforce are being treated inappropriately Has the organization impressed upon its leaders and managers the benefits that come from managing diversity appropriately By using a survey that focuses on these questions you can ascertain where administration and management feel the organization presently is regarding
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