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Word Count: 921
21 Effective listing and communication skill are highly beneficial to the practice manager The communication process in the organization should be top to downward or downward to top to effectively communicate about the organizational process and goals effectively The manager is able to obtain information for written reports and also conveys to the client that the practice is interested in them As well as listening to the verbal clues given by the client the manager must also pay attention to the non-verbal clues The correct recipe is to fully attend listen and then respond Manager solves problems by interacting and working with the client their family members and other healthcare team members As a manager I take everyday activities that people are having difficulty performing for whatever reason physical emotional or some other It is critical that this communication is of high quality so that the healthcare delivered is able to meet the clients needs As a manager Im required to be knowledgeable articulate and capable of valuable written and verbal expression Non-verbal communication is highly important when dealing with the client I must consider personal space eye contact body language and posture As a manager I must take into consideration the culture of the client and that cultures acceptability of personal space and touch Good communication has a positive impact on the performance of the team including everyone is clear what is expected from them they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale Good interpersonal relations encourage open behaviour where everyone is working as a team and supporting each other with a common sense of purpose When goals and objectives are clearly set with colleagues feeling involved and motivated it has the overall effect of connecting each staff member and enabling team work All of this result in a much stronger performance from the organisation as a whole delivering high quality dental care
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