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Word Count: 778
After completing my quantitative observation I noticed that some of my hypotheses were accurate but others were voided due to outside factors that affected my data One thing that I hypothesized was that we would have several complaints from customers The first complaint happened approximately thirty minutes after starting my study a lady for some reason assumed she would receive free popcorn and a drink and when she was told that she could not get this she asked to speak to one of the managers It is difficult observing things from a far because it is hard to get the details to figure out what exactly is going on in certain situations One the particular day I went to observe my coworkers there were construction workers at the theater working on the new IMAX Because of this something out of the ordinary happened from the information given to me by my manager the workers who were fixing the electricity panel and accidently set off the fire alarm For safety reasons the movies playing throughout the whole building automatically shut off the movie For this reason the settings set by the projectionist were restarted causing some of the movies to have audio and visual issues Two people walked out with complaints about the sound during their movie to one of my managers Barry One of the customers was a middle aged man and the other was an older lady who was the same person who expected free popcorn and drinks He politely explained to the customers that he will call the projectionist and let them know of the issue and that it should be fixed soon The middle aged man understood and walked away while the older woman further questioned my manager Again he explained to her that he would fix the problem while he dialed the number to the projectionist upstairs After Barry got off the phone he tried to make up for the issue
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