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IntroductionHealth organizations around the world are extremely interested inimproving and bolstering the quality of the health care services thatthey offer to their patients to improve their levels of comfort andtheir ability to recover especially when they are under their careThere are myriad quality improvement tools that these healthcareorganizations can employ to improve the quality of care that they offerand some of them include Total Quality Management Continuous QualityImprovement Lean and Six Sigma This article seeks to present asdetailed and elaborate analysis of two of these methods namely TotalQuality Management and Six Sigma with the primary aim of determining themethod that can be employed by healthcare organizations as the primarymeans of improving the quality of their healthcare services Total Quality Management is a quality improvement system whosephilosophy is based on the approach that the overall quality of aproduct or service is influenced by the production process Thereforefor an organization to improve the quality of its end products to meetor exceed the expectations of the consumer all the participantsinvolved in management dispensation and production stages must beincluded in the quality improvement initiative The philosophy involvesa broad-based approach that can be directed and implemented in differentorganisations Sadikoglu Zehir 2010Six-Sigma is also a quality improvement system just like Total QualityManagement which is geared towards improving the products or servicesprovided by an organisation through the identification and eliminationof errors within the organisations business processes that influencethe quality of the end product Essentially it encompasses a set oftools and techniques as well as a more defined approach to the qualityimprovement process that is aimed at helping the organisation achieveits quality improvement goals Ideally the Six Sigma Philosophy onquality improvement is guided by the conception that quality improvementshould be undertaken as part of the organisations business processesand not just on a department to department level DuPree MartinAnderson Kathuria Reich Porter Chassin 2009 Similarities between TQM and Six SigmaThe first similarity between Total Quality Management and Six
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