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Executive Summary Operations Management plays a key role in achieving the main performance objectives of Tesco Whether the current operation objective is to improve customer service or to increase profitability the way in which Tesco utilises its resources will have a significant impact As a consequence there have been a number of innovative developments in Operations Management that have sought to make use of Tesco resources in a significantly new manner in order to make a big step change in performance Tesco is an successful example of operations management however through our investagation they also have some demerit in their opertions management need to be improved 1 Introduction The Institute for Retail Studiess research 2003 reports that retail industry in the UK is quite competitive dynamic and innovative in recent years And grocery retailers such as Tesco Sainsburys Asda etc are all compete on price quality range and service in order to strive for business success Within this intense competition of retail industry Tesco can stand at market-leading position in recent years has mainly come from its strategies of expanding overseas shifting to higher margin non-food market and maintaining a strong core UK business Corporate Watch UK 2004 And its UK success has been built on low prices cultivating customer loyalty unbeatable quality offering a range of different store concepts and expanding into retailing services Tesco Plc annual review 2005 Moreover according to Business Engine Inc 2006 it reports that close control of internal resources and diligent monitoring of all expenditures are also the critical aspects for Tesco to maintain its leading position in the market Therefore Tescos business success indicates that effective operations strategies have played a vital part in supporting and driving its whole business objectives which is to create value for customers to earn their lifetime loyalty Accordingly the purpose of this report is to investigate and analysis operations management in Tesco The report will mainly go through three aspects of
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