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For a greater customer satisfaction the bank should allow its customer to bank at any of the eleven branches offices to provide a better customer satisfaction and flexibility The Author in our current text book Information Technology Auditing James Hall suggests that one of question that should be address in this type of case is Should the organizations data be centralized or distributed In this case it should be both centralized and decentralized because First State Bank would like to offer cash withdrawal transactions from any branch but updated at the same time in the customer database The key word is to keep the ability to maintain data integrity preserving accuracy of accounting records while preserving a good quality service IBM has a good concept of an actual platform of Core Banking Core Banking Transformation in this discipline bank management is focused on transforming the foundation of their information systems by standardizing banking infrastructure on service-oriented architecture an architecture that facilitates program-to-program communications using Web services and on data sharing using XML and 2 standardizing and integrating information systems platforms storage networking applications and databases The mainframe at the central location should be relieved with a front-end processor to process more efficiently during the data communication process A common-carrier network is probably a good communication medium but the data should be encrypted Payments and Securities IBM recommends a straight-through-processing STP rates with an integrated payments infrastructure In this case for Frist State bank is ideal to remote store all cash and check and payments of customers bills and sent to the mainframe periodically The data transmission should be updated as follow cash deposit should be twice a day while anything related to customer payments should be sent four to six times a day Since payroll accounts does not have ATM cards they can be store in the remote computers Integrated Risk Management the focus within the risk management discipline is
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