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Information Technology IT plays a key role in every organization There are numerous examples around the world where IT has helped companies to become competitive For example recently I read online that Amazon is using IT effectively in supply chain management by using drones Using this technology Amazon would deliver your package ordered online in less than 30 minutes Can you imagine the feeling of ordering a gift to your loved ones and receiving it all within a blink of your eye Now how can the companies use IT in their organizations Typically companies use IT through investments in software and hardware I dont think that there is any company around the world that doesnt use computers IT can also be used to impart knowledge among the employees in an organization Knowledge Management KM is the process through which we can create store and disseminate information throughout the organization I would like to give an example of implementation of KM at one of the top 20 banks in the world ANZ Bank Ltd I was fortunate to be part of the global deployment project at all ANZ Bank offices around the world We are implementing the software to replace the banks existing support function software and KM module was one of the features available Initially I as well as the employees were skeptical on using KM but when we realized its importance then we all were glad that we were using the KM software Any employee can create KM articles on anything which he or she deems useful To prevent the misuse of everyone creating articles unnecessary an administrator would monitor the software There were times when I had to refer to the KM articles to perform my job effectively as someone would have written an article on how to diagnose a particular problem KM can also be used as an effective learning tool by people who want to enhance their knowledge base In
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