scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 2,023
The increasing application of Scientific Management principles of workorganisations to services is despite its limitations inevitable andirreversible DiscussMScAdam CosseycThe increasing application of Scientific Management principles of workorganisations to services is despite its limitations inevitable andirreversible DiscussI IntroductionFrom the outset of this essay it is necessary to define the basic principlesof Scientific Management in order for the statement to be fully understoodand why if at all such a practice is inevitable and indeedirreversible within a service industry contextThe underlying belief that scientific management or rationalisation isable to provide the basis for separating management from the execution ofwork The rationalisation of work has the effect of transferring functionsof planning allocation and co-ordination to managers whilst reinforcingthe managerial monopoly of decision-making motivation and controlHales 1994Taylor 1856-1915 has been referred to as the father of Scientific ManagementHe believed that management not labour was the cause of and potential solutionto problems in the industry Taylor concluded that workers systematicallysoldiered because they believed that faster work would put themout of a job and because hourly or daily wages destroyed individual incentiveTaylor believed that in order to discourage and indeed halt thissoldiering a mental revolution was required He believedthis could be achieved via four vital principles 1 the development ofthe best work method via systematic observation measurement and analysis2 the scientific selection and development of workers 3 the relatingand bringing together of the best work method and the developed and trainedworker 4 the co-operation of managers and non-managers which includesthe division of work and the managers responsibility of workFrom this five key facets have evolved that lie at the foundation of scientificmanagement Hales 1994 has summarised these as follows - systematic standardised work methods via mechanisationand standard times - a clean functional division between managers andnon-mangers Braverman 1974 described this as the separation ofconception from execution - centralised planning and control - an instrumental low-involvement employment relationshipdue to the requirement of the individual employee being that of just carryingout their specified
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA