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The increasing application of Scientific Management principles of work organisations to services is despite its limitations inevitable and irreversible Discuss From the outset of this essay it is necessary to define the basic principles of Scientific Management in order for the statement to be fully understood and why if at all such a practice is inevitable and indeed irreversible within a service industry context The underlying belief that scientific management or rationalisation is able to provide the basis for separating management from the execution of work The rationalisation of work has the effect of transferring functions of planning allocation and co-ordination to managers whilst reinforcing the managerial monopoly of decision-making motivation and control Hales 1994 Taylor 1856-1915 has been referred to as the father of Scientific Management He believed that management not labour was the cause of and potential solution to problems in the industry Taylor concluded that workers systematically soldiered because they believed that faster work would put them out of a job and because hourly or daily wages destroyed individual incentive Taylor believed that in order to discourage and indeed halt this soldiering a mental revolution was required He believed this could be achieved via four vital principles 1 the development of the best work method via systematic observation measurement and analysis 2 the scientific selection and development of workers 3 the relating and bringing together of the best work method and the developed and trained worker 4 the co-operation of managers and non-managers which includes the division of work and the managers responsibility of work From this five key facets have evolved that lie at the foundation of scientific management Hales 1994 has summarised these as follows - systematic standardised work methods via mechanisation and standard times - a clean functional division between managers and non-mangers Braverman 1974 described this as the separation of conception from execution - centralised planning and control - an instrumental low-involvement employment relationship due to the
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