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Communication is the process of transmitting and receiving ideas information and messages The rapid transmission of information over long distances and the ready access to information have become conspicuous and important factors of human society especially in the past 150 yearsDAprix p96 The encyclopedia definition of communication encompasses the idea of exchanging a variety of messages with others Columbia 1978 Communication in the business world is imperative for success This is especially true for interpersonal communication communication between management and staff and for practically every other contact a business has both within its own establishment and the outside world The process of communication is very complex and is a major factor in the success of a company This paper will focus on the different types of communication including verbal and non-verbal listening and responding and physical and personal factors that influence successful communication In order to have successful communication one must understand verbal and non-verbal communication Interpersonal skills start with the understanding of verbal and non-verbal communication Verbal cues are dependent on language usage Sometimes the message they carry is incomplete or even entirely different from our intended meaningAdler p 70 In society we can look at different dialects as a barrier A comparative example of this is the United States Canada and England where we all speak the English language but with several differences Even though all three countries speak the same language deciphering the word meaning dialects can be problematic Different use of words within countries can make it impossible to understand the original message Adler states the most basic language problems involve misunderstandingsAlder p 70 For example traveling to Europe our group experienced a verbal miscommunication when asking for a restroom We were informed that they have no such thing A co-worker in our group who has been to Europe several times explained that they are referred to as toilets After that explanation we then understood that difference in words and
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